Privacy Policy

Thank you for visiting www.vnda.com. The following sets forth VNDA’s policies designed to ensure the privacy of our customers’ personal information. As we operate internationally, and our computer systems are currently based in the United States, your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By your use and access to this website you give your consent to the collection and/or processing in the United States of your personally identifiable information (“Personal Information”), which includes the use of cookies as described below.

We are committed to protecting users’ privacy. Keeping your Personal Information secure and ensuring your understanding of how we collect, use, disclose and maintain your Personal Information is important to us. We maintain reasonable physical, electronic and procedural safeguards to protect your Personal Information and, while no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your Personal Information.

SECTION 1 – INFORMATION COLLECTED

When you purchase something from our online store, as part of the buying and selling process we collect the Personal Information you give us such as your name, address, email address, telephone number, and credit or debit card number. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Even if you do not make a purchase on our site, we may track usage of our website, including what pages are visited, what products are viewed, and the third-party sites that led you to our site. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.

There are other times when you may provide information to us voluntarily (e.g., emails, letters, contest entries, newsletter subscriptions, telephone calls). We use this information to respond to your query or entry, to keep track of customer feedback, and to improve our service to customers.

SECTION 2 – CONSENT

When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.

If we ask for your Personal Information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after opting-in to our marketing list, you no longer wish to be contacted, you may withdraw your consent by clicking the “unsubscribe” option in the email message, informing us at customercare@vnda.com, or mailing us at:

VNDA
7040 Avenida Encinas Suite 104
Carlsbad, CA 92011

SECTION 3 – DISCLOSURE

VNDA does not sell or otherwise share your Personal Information with any unauthorized third parties, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. We may send VNDA marketing information as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose Personal Information to such companies or brands.

We use your Personal Information as necessary to process and ship your orders. If necessary, we might use this information to contact you for help processing the order. We may also share Personal Information with authorized third party service providers as necessary to assist us in serving you, including operating this website, hosting this website, providing the products you request through this website, authorization and processing of your payments, product fulfillment, and fraud protection. Those third parties are not authorized to use or disclose Personal Information you provide to us on or through this website for any purpose other than to perform the services designated by us.

Outside of the above activities, we will not disclose your Personal Information to any third party unless required to do so by law or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate or address unlawful acts or acts, to verify or enforce compliance with the terms of use and policies that govern our website or as otherwise required or permitted by law.

SECTION 4 – ONLINE STORE

Our online store is supported by Authorize.net and PayPal. These companies provide us with online e-commerce platforms that allow us to sell our products to you. Your data is stored through their databases and software applications, and is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers.

SECTION 5 – SECURITY

We use encryption technology in our online store in an attempt to protect you against the loss, misuse or alteration of your personal information. When you fill out any forms during checkout, a secure server encrypts your information through the use of Secure Socket Layer (SSL) technology.

To be sure you’re browsing securely during a transaction, check your web browser’s status or address bar for the closed padlock icon. This icon indicates that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the website address to indicate that you are in a secure environment.

SECTION 6 – COOKIES

VNDA makes use of “cookies” to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that are transferred to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you value-added services, such as saving the contents of your shopping basket and to deliver a more personalized shopping experience.

SECTION 7 – AGE OF CONSENT/CHILDREN’S PRIVACY

VNDA is strongly committed to protecting the safety and privacy of children who visit our web site. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. Anyone under 18 must have their parent’s or guardian’s permission to order.

If we become aware that a user is under the age of 13 and has submitted personally identifiable information without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. Please note: we may nevertheless maintain a record of that person’s name and address in a “do not register” file to avoid subsequent registration by a child under the age of 13.

Our website may include material and features, including links to other sites (such as those of advertisers), which may be unsuitable for children under 13 and which are not necessarily monitored (nor are we responsible for the privacy, security or the content policies on other sites). We encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on this website.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you have questions or concerns regarding this privacy policy, please contact us at customercare@vnda.com, or by mail at:

VNDA
7040 Avenida Encinas Suite 104
Carlsbad, CA 92011